Terms of service
TERMS & CONDITIONS
Last Updated: September 29, 2026
This website is operated by Stratton & Grey. By accessing our website and/or purchasing something from us, you agree to be bound by these Terms & Conditions, including any additional terms and policies referenced in or linked to these Terms.
These Terms & Conditions apply to all users of the website, including visitors, customers, merchants, and contributors of content.
SECTION 1 | ONLINE STORE TERMS
1.1 By agreeing to these Terms & Conditions, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us permission to allow any minor dependants to use this website.
1.2 You may not use our products or services for any illegal or unauthorised purpose. You must not violate any applicable laws or regulations when using our website or services, including intellectual property and copyright laws.
1.3 You must not transmit or introduce any viruses, worms, malware, or other destructive or harmful code.
1.4 A breach of any of these Terms & Conditions may result in the immediate restriction or termination of your access to our services, where legally permitted.
SECTION 2 | BUSINESS INFORMATION
Store Name: Stratton & Grey
Customer Support Email: support@strattonandgrey.com
SECTION 3 | GENERAL CONDITIONS
3.1 We reserve the right to refuse service to anyone for any lawful reason and at any time.
3.2 You understand that certain information, excluding payment card information, may be transferred across various networks and may be modified where necessary to meet technical requirements of connecting networks or devices.
3.3 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services, website, or access to our services without our express written permission.
SECTION 4 | ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
4.1 We are not responsible if information made available on this website is inaccurate, incomplete, or not current. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more complete or current sources of information.
4.2 This website may contain historical information. Historical information is not necessarily current and is provided for reference only.
4.3 We reserve the right to modify the content of this website at any time. However, we are not obligated to update information unless required by applicable law.
SECTION 5 | MODIFICATIONS TO THE SERVICE AND PRICES
5.1 Product prices may change from time to time, subject to applicable laws and regulations.
5.2 We reserve the right to modify, suspend, or discontinue the service, or any part of the service, at any time.
5.3 We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the service, except where liability cannot legally be excluded.
SECTION 6 | PRODUCTS AND SERVICES
6.1 Certain products or services may be available exclusively online. These products may be available in limited quantities and may only be returned in accordance with our Returns & Refund Policy and applicable consumer laws.
6.2 We make reasonable efforts to display product colours and images as accurately as possible. However, we cannot guarantee that your device's display will accurately reproduce every colour.
6.3 We reserve the right, where legally permitted, to limit the sale of our products or services to certain individuals, geographic regions, or jurisdictions.
We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of products or services that we offer.
Product descriptions and prices may be changed at any time. We reserve the right to discontinue any product at any time.
6.4 We do not guarantee that every product, service, information, or other material will meet your individual expectations.
Nothing in these Terms & Conditions affects your statutory rights regarding product conformity, warranties, defective goods, or other consumer protections that cannot legally be excluded.
SECTION 7 | BILLING AND ACCOUNT INFORMATION
7.1 We reserve the right to refuse or cancel an order where there is a valid reason to do so and where permitted by applicable law.
We may limit quantities purchased per person, household, or order where reasonably necessary.
7.2 These restrictions may apply to orders placed using the same customer account, payment method, billing address, or shipping address.
If we change or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, telephone number, or other contact information provided with the order.
We reserve the right to limit or refuse orders that appear to have been placed by dealers, resellers, or distributors.
7.3 You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
You agree to promptly update your account information, including your email address and payment details, so that we can complete transactions and contact you when necessary.
SECTION 8 | PRICING, TAXES AND DUTIES
8.1 Prices displayed on our website and the treatment of applicable taxes, duties, customs charges, and other fees will be presented as clearly as reasonably possible during the shopping and checkout process.
Depending on the destination country and fulfilment arrangements, additional import taxes, customs duties, clearance charges, or other local fees may apply.
8.2 Where applicable, certain prices may be affected by external market conditions, currency fluctuations, or other factors outside our reasonable control. Any material pricing conditions will be communicated where required by law.
8.3 We reserve the right to correct obvious pricing errors or inaccuracies. If an obvious error affects an order you have placed, we will make reasonable efforts to contact you and explain the available options.
SECTION 9 | OPTIONAL THIRD-PARTY TOOLS
9.1 We may provide access to third-party tools over which we have no control or operational oversight.
9.2 You acknowledge that access to such tools is provided on an "as available" basis.
To the extent permitted by law, we are not responsible for losses arising solely from your use of third-party tools.
9.3 Your use of any optional third-party tools is subject to the terms and conditions of the relevant third-party provider.
9.4 Any new services, features, or functionality added to the website in the future will also be subject to these Terms & Conditions unless otherwise stated.
SECTION 10 | THIRD-PARTY LINKS
10.1 Certain content, products, or services available through our website may include materials or services provided by third parties.
10.2 Third-party links may direct you to websites that are not operated or controlled by Stratton & Grey.
We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites.
10.3 To the extent permitted by law, we are not responsible for losses or damages arising from transactions conducted with third parties.
You should review the policies and practices of any third party before entering into a transaction with them.
SECTION 11 | USER COMMENTS AND FEEDBACK
11.1 If you send us specific submissions at our request, such as contest entries, or voluntarily send us creative ideas, suggestions, proposals, plans, or other materials, you agree that we may use, edit, reproduce, publish, distribute, and translate those submissions where legally permitted.
We are not obligated to:
a. Maintain submissions as confidential unless otherwise agreed;
b. Pay compensation for submissions; or
c. Respond to submissions.
11.2 We may, but are not obligated to, monitor, edit, or remove content that we reasonably believe is unlawful, abusive, threatening, defamatory, obscene, or otherwise objectionable.
11.3 You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.
11.4 You are solely responsible for the comments you post and their accuracy. We are not responsible for comments posted by users or third parties, except where liability cannot legally be excluded.